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Correct username and password
Have you typed the Username and Password incorrectly, exactly as it was given to you?
- Example: your name is Chris Smithe, but the username you were given is
- csmith
- chris.smith
- Example: your name is Chris O’Brien, but the username you were given is
- cobrien
- Solutions: Look closely. Or ask your instructor or site administrator to change your username. Or ask them to log in using the name and password you were given.
Case sensitive
Remember that the username and password can be case sensitive.
- LMS is different than
- lms
- lMs
Alpha or numeric
Remember to look closely at what you were given.
- poodle is different than
- pood1e (number one instead of L)
- p00dle (number zero instead of O )
Solutions: use a view zoom feature to increase the size of the fonts so the difference between an O and 0 or l and 1 can be seen.
Caps lock key on
Is the Caps-Lock key on your keyboard ON? You could be typing CHRIS instead of chris.
- Solution: check the caps-lock light on your keyboard.
Cookies
Cookies must be turned on in your browser.
- Solution: this setting sometimes can be found in your browser menu bar under tools>options>privacy.
Correct LMS
Are you on the right LMS? Many LMS login screens look the same.
- Solution: look at the URL address bar in your browser.
- http://localhost is different than
- http://ProductionLMS.org
Do you have a username
Has someone with authority issued you a Username and Password?
- Solution: Try lost password link or contact your instructor or site administrator.
Lost password link
You may be able to follow the ‘lost password’ link in the log on the block of the ‘send me details via email’ button.
Be kind
Sometimes mistakes happen. Tell your site administrator you went over this checklist and you could not log in.