Using Feedback

Contents

What the user sees

• When first clicking on a feedback activity, the user will be presented with an entry page with description and link to the feedback questions:

• Clicking the link takes them to the feedback questions which they complete and then submit by clicking the “Submit your answers” button.

• On submitting their responses, they will be directed to a particular URL or a “thank you” page whose message can be personalized in the Feedback_settings

What the instructor sees

Overview

• When a feedback survey has been completed the instructor will see, via the Overview tab, the number of users who have responded so far:

Edit questions

The Edit Questions tab will allow them to tweak their questions.

Template

• The Template tab allows them to save this particular survey’s questions as a template for future use, or to use a template that has already been created. See Feedback_templates for more detailed information.
• An administrator(or other user with system permissions) can save a template as “public” to allow it to be reused in different courses. A regular editing instructor does not have this capability. See Template creator for how to allow instructors the ability to save templates as “public”

Saving as a template

Analysis

This screen shows a graphical summary of the results of each question:

Show responses

This screen allows the instructor to see and then delete individual responses if required, and download table data in various formats.

Show non-respondents

Unless the responses are set to anonymous, there will also be a “Show non-respondents” tab where the Teacher or Feedback activity administrator can select some or all users who have not yet completed the feedback and send them a reminder message.

Note: users may be able to control when or how they receive this message, depending on the configuration of Messaging Outputs on your particular site. See here for details.

Why use Feedback?

• Apart from the obvious use here of evaluating a course, feedback surveys have a variety of uses, both within a course and for non-logged in users on the front page. The ability to set them as “anonymous” means also that sensitive issues can be surveyed without users worrying who might see their responses. Some ideas:

Guest surveys

Anonymously, on the front page, non-logged in users such as parents can be questioned on their opinions about, eg, the website design, school policies, school meals.

To set up a guest survey, you need to enable some settings at site level, see How can I allow non-logged in users to give feedback? in Feedback FAQ

Sign up!

Guests can be invited to sign up for events/courses via the feedback module.

Contact us

Non-logged in users can use an instance of the feedback module as a “contact us” form.

Anti-bullying surveys

Users can be asked to highlight anonymously any incidences of bullying, along with their location and type.

Making choices

Users can select course modules or subjects they wish to study in a subsequent year/semester. The results can be exported and easily collated to match availability.

Use of LMS!

Staff can be surveyed on which LMS modules they use/would like more training in

IT Skills audit

Staff – or users – can be surveyed to discover their IT skills and weaknesses to highlight training needs.